We look forward to seeing you at your lesson and assure you that you will have an exceptional experience with Lina! We do have some important information regarding your appointment which we would appreciate your time to note.
- Appointments with Lina are not secure unless payment is received in full either via bank transfer or over the phone by card.
- Lesson slots that have been reserved and not paid for by 7 days in advance of the lesson are automatically available for other clients.
- Weekend and evening appointments are in high demand, so if you think for any reason you will not be able to attend please do not book.
- Makeovers can only be booked a maximum of 7 days in advance of the date required.
- We understand that occasionally events occur that you are not able to attend your lesson. We are pleased to reschedule these if we are given the below notice them without financial penalty.
- Makeover 3 working days
- 1:1 Lesson – 3 working days
- Group Lesson – 2 weeks
- If less that 48 hours notice is given then the full amount is payable and no refund will be issued.
- A refund will be provided if the above notice periods are given.
- Group lessons may be reduced in duration, with the applicable refund, only if we receive at least 1 weeks notice.
- In the event of a lesson being missed, the session will not be rescheduled and no refund will be given.
We will always do everything we can to ensure that your lesson goes ahead as agreed. However, in the event that we need to request to reschedule your lesson we will give you at least 2 weeks notice. If less than this is given then we will add half an hour to your session when it is rescheduled to apologise for the short notice.